Intent Messenger – Privacy Policy

1. Introduction

Welcome to Intent operated by Intent Inc., a Delaware corporation, and its affiliates, subsidiaries, officers, directors, employees, and representatives ("Company," "we," "us"). This Privacy Policy explains how we collect, use, and share your personal information when you use the Intent application, our website, our web application, and any related services ("Services"). By accessing or using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy, as may be updated from time to time. If you do not agree with these terms, you must discontinue use of our services immediately. Any capitalized terms or terms not otherwise defined in this Privacy Policy shall have the meanings ascribed to them in the Terms of Service.

2. Information We Collect

Intent must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services. The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. Permissions can be managed through your Settings feature on both Android and iOS devices.

2.1 Information You Provide

Account Information: When you register or update your account, we collect your name, password, email, phone number, profile picture, third-party login credentials (if you choose to log in through such services) and other information you authorize to share for the purpose of creating and managing your account. If you don't provide us with this information, you will not be able to create an account to use our Services.
Age Verification: Please note that we generally require you to be at least 18 years old and to have full legal capacity to access or use our Services. We may, at our own discretion, request that you provide your age or other information to verify your eligibility.
Third-Party Referral and Invitation: If you use any feature of the Services that lets you communicate with third parties (such as referring someone to the Services or inviting them to Intent), you must have their permission to provide their information to us. You also agree to notify them about how their data will be collected and used by Intent. We may identify you as the person making the referral in our communications, and each message will include an option for the third party to opt out of further similar communications.
Messages and Content: We transmit the messages, photos, audio/voice messages, and other Personal Content you send or receive through the Services, for the purpose of providing messaging and AI Features. We do not retain identifiable voice data longer than necessary to deliver the Services.
Contacts: This is an optional feature. With your consent, we access and upload names and phone numbers from your mobile address book to show who are also on Intent Service and to help you connect with your contacts on our platform.
Customer Support: If you contact our support team, we may collect and retain communications such as call recordings, chat logs, email correspondence, and responses to surveys or feedback forms in order to address your inquiries, provide customer support, and improve our services. In certain cases, to update or access sensitive account information, we may require you to provide proof of identity or other verification documents to ensure the security of your account and comply with applicable laws and regulations.

2.2 Information We Collect Otherwise

Device and Usage Information: When you interact with us through the Services, we automatically receive and store certain information from the devices you use to access the Services, such as browsing and click activity and related data. This information is collected passively through various technologies and may include
- Device information: such as device type, operating system, device identifiers (including Device ID, IMEI, and advertising ID), and app version.
- Usage information: including browsing and click activity, feature usage, session duration, and clickstream data.
- Network information: such as internet browser type, mobile network provider, and network type.
- Location information: city and state derived from your IP address at the time of login.
- Diagnostic information: such as crash logs and other performance or troubleshooting data.
- Referrer information: the website visited before accessing our Services.
Information Others Provide About You: We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number, name, and other information (like information from their mobile address book) just as you may provide theirs. We require each of these users to have lawful rights to collect, use, and share your information before providing any information to us. You should keep in mind that in general any user can capture screenshots of your chats or messages or make recordings of your calls with them and send them to Intent or anyone else, or post them on another platform.
User Reports: Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or Policies. When a report is made, we collect information on both the reporting user and reported user.
Mobile App Permissions: Optional permissions may be requested to enhance your experience with our services, including:
- Camera/Storage: To enable you to upload media related to your Donation.
- Location: To help match you with local advisors or resources.
- Microphone/Phone: To support voice calls with our support team.
- Contacts: To allow you to use referral and invitation features.
- Notifications: To send you push alerts, such as updates or reminders. You may revoke these permissions at any time through your device settings.
Security & Analytics: We may collect device and log data to detect fraud and improve services. Cookies are used for site functionality, security, and performance optimization. You may adjust browser settings to manage cookie preferences.
We do NOT knowingly collect information from persons under 18 years old.

2.3 AI Processing

This is an optional feature. If you use our AI Features, your Personal Content, including but not limited to text and voice, may be sent to third-party AI service providers for processing and response generation, which may be located in the U.S., outside your country or region. We take reasonable steps to remove personal identifiers from your content before transmitting it to such providers, and we contractually prohibit these providers from using your information for their own purposes or from engaging in any unauthorized access, use, or disclosure of your data. Except for the commitments expressly stated above, we do not make any representations or warranties regarding, and shall not be liable for, the acts or omissions of any third-party service providers, including but not limited to the security, confidentiality, or integrity of your Personal Content once it has been transmitted to such third parties. You are responsible for not submitting sensitive or confidential information via the AI Features unless you are comfortable with such information being processed under these terms.

2.4 Google Workspace API Data

If you choose to connect your Google account or use features that require access to Google Workspace APIs, we may access, collect, process, and store certain Google Workspace user data, such as calendar event data, only as necessary to provide and improve the features you enable. The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements. We do not use Google Workspace API data for advertising, sell such data to third parties, or allow humans to read such data unless necessary for security, legal compliance, support requested by the user, or with the user’s explicit consent.

3. How We Use Information

We use your information for a variety of purposes in connection with providing, maintaining, and improving our Services. Specifically, we may use your information to:

Provide, operate, maintain, and improve the Service: Deliver the core functionality of our Service, ensure its proper operation, and improve or enhance the features and user experience.
Deliver your messages and enable communications: Facilitate the transmission, delivery, and receipt of messages, calls, or other communications between you and your contacts.
Enable and manage your account and connect with your contacts: Create and manage your user account, authenticate your identity, personalize your experience, and facilitate connections and interactions with your contacts.
Perform real-time translation, transcription, rewriting, or summarization: When you explicitly invoke these features, process your content to provide real-time translation, transcription, rewriting, or summarization functionality.
Respond to support requests and deletion inquiries: Address your questions, requests for support, feedback, or account deletion, and otherwise communicate with you about your use of the Service.
Ensure the security and integrity of our Service and prevent fraud: Detect, prevent, and address technical issues, security incidents, malicious activity, or fraudulent behavior, and protect the rights, property, or safety of our users and the Service.
Comply with legal obligations: Fulfill legal, regulatory, or contractual requirements, respond to lawful requests and legal processes, or defend against claims and disputes.
Conduct analytics and research: Analyze usage trends and preferences, perform data analytics, and conduct research to understand how the Service is used and to inform future development.
Send important notices and administrative information: Communicate with you regarding important changes to the Service, updates to our terms or policies, or other administrative information.

4. How We Share Information

We may share the personal information we collect for the following business purposes in accordance with applicable laws.

With Third-Party Service Providers: We may share your information with third-party vendors, contractors, and service providers who perform services on our behalf. This includes, but is not limited to, cloud storage providers, AI service providers, customer support platforms, analytics services, and payment processors. These third parties are given access to your information only as necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose.
For Legal Reasons: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) protect against legal liability.
In Business Transfers: Your information may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, bankruptcy, or similar event. In such cases, your personal information may be transferred to the successor or acquiring entity and will remain subject to the terms of this Privacy Policy.
For Potential Buyer: Furthermore, in the event of a business transaction such as a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same commitments set forth in this privacy policy.
Aggregated Data: We may aggregate, anonymize, and/or de-identify information collected from or about you, whether actively provided or passively collected, so that such information can no longer be used to identify you individually. Once information has been aggregated or de-identified, it is no longer considered personal information under applicable laws. We may use this aggregated or de-identified data for a variety of legally permissible purposes, including, but not limited to, conducting research and analysis on customer demographics, interests, usage patterns, and behaviors in order to improve our services and inform business decisions. We may also share or disclose such aggregated or de-identified information with our affiliates, agents, business partners, research institutions, or other third parties for similar purposes, provided that such information does not identify any individual.

5. Third‑Party Processing

We engage trusted third-party vendors and service providers to perform a variety of functions on our behalf. These services may include, but are not limited to, providing external AI & language model services, data backup and storage service, analytics services (such as Crashlytics and Amplitude), customer support, conducting marketing activities (such as targeted communications using hashed identifiers), analyzing usage data to help us improve our services, processing payments, hosting our platform, and providing technical infrastructure. These partners are carefully selected and are contractually required to use your information solely for the purpose of providing the specific services we request, in accordance with our instructions and applicable laws and regulations. We require all such vendors to implement appropriate security measures to protect your data and prohibit them from using your information for any other purpose or disclosing it to unauthorized parties.

6. Data Transfers

6.1

Your data is stored on secure servers located in the United States. We use third-party data backup and storage service providers as described in this Policy. If you are located outside the U.S., your data will be transferred and processed in the U.S. where privacy laws may be different from your country.

6.2

If you live in a country or territory in the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information. These safeguards include relying on the European Commission's Standard Contractual Clauses (SCCs) or other valid transfer mechanisms approved under applicable data protection laws.

7. Security Measures

7.1

All data transmitted between you and our Services is encrypted in transit using Transport Layer Security (TLS) version 1.3 or higher, or an equivalent or superior encryption protocol. This encryption helps protect your information from unauthorized access during transmission.

7.2

The Services do not provide end‑to‑end encryption (E2EE). You hereby acknowledge the messages and sensitive information sent through our service may have a risk of being accessible to third-parties, and you use the service at your own risk. We recommend not transmitting highly sensitive information unless you are comfortable with potential access by our servers or authorized third-party processors. Such as data processed by AI Features, such as voice-to-text and translation, may be temporarily transmitted to external service providers for processing. We take reasonable measures to protect this data, but absolute confidentiality cannot be guaranteed.

7.3

We implement reasonable technical and organizational measures designed to protect the security, confidentiality, and integrity of your data. However, no system is completely secure, and we cannot guarantee absolute security. To the maximum extent permitted by applicable law, we disclaim any liability for any loss, damage, or unauthorized access resulting from security incidents or breaches.

8. Data Retention & Deletion

We retain messages and related information until you delete them or email service@intent.inc to request deletion. If you request deletion, we will delete your data within 30 days, unless otherwise required by applicable law. Information that has been deleted may persist in backups for up to 30 days as part of our standard rolling backup cycle, after which it will be permanently deleted.

9. Your Rights

You have the right to view, manage, download, and delete your personal information that we collect and maintain. Depending on your account settings and applicable law, you may: (i) access your personal information at any time through your account or by contacting us, (ii) update or correct your personal information to ensure it is accurate and current, (iii) request a copy of your personal information in a portable format, and (iv) request the deletion of your personal information, subject to certain legal exceptions. To exercise these rights, please log in to your account or contact us using the information provided in this Privacy Policy.

10. Law, Our Rights, And Protection

We access, preserve, and share your information described in the "Information We Collect" section of this Privacy Policy above if we have a good-faith belief that it is necessary to: (a) respond pursuant to applicable law or regulations, legal process, or government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, or address fraud and other illegal activity or security, and technical issues; or (d) protect the rights, property, and safety of our users or others, including to prevent death or imminent bodily harm.

11. Minor

Our Services are not directed to minors under 18 years old. We do not knowingly collect information from minors and delete any data we discover from a minor.

12. Regional Privacy Disclosures

12.1 Residents of California

This section applies solely to California residents and supplements our main Privacy Policy. It describes your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and explains how we handle your personal information.

Key Definitions

Personal Information (PI): Information that identifies, relates to, or could reasonably be linked to you or your household.
Consumer: A California resident (including those temporarily outside the state).
Sale: Disclosing PI to third parties for monetary or other valuable consideration.
Sharing: Disclosing PI for cross-context behavioral advertising (e.g., targeted ads).

Your CCPA Rights

Right to Know – Request details about categories of PI collected, sources of collection, business purposes for collection, sharing, or sale, and third parties with whom we share PI.
Right to Access – Request a copy of specific PI we hold about you.
Right to Deletion – Request deletion of your PI, subject to exceptions (e.g., fulfilling perks, fraud prevention, legal compliance).
Right to Correction – Request correction of inaccurate PI.
Right to Opt Out – Opt out of the sale or sharing of your PI (e.g., for targeted advertising).
Right to Nondiscrimination – Exercise these rights without penalty.

Our Data Practices The following describes our practices currently and during the past 12 months:

Sale and sharing of personal information. Our use of online advertising services may constitute "sharing" of your personal information under the CCPA, from which you have the right to opt out. That is because these services use our users' personal information, including identifiers, geolocation information, professional or employment related data, and physical characteristics or descriptions, to show you ads they think may interest you based on other online services. You may opt out of such sharing by contacting us at our customer support as shown in the Terms of Service.
Sensitive personal information. We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the CCPA.
Sources and purposes. We collect all categories of personal information described in this Privacy Policy and use them for the business/commercial purposes described in the Privacy Policy.
No unauthorized recording of communications. We do not record phone calls, video conferences, or other private communications without explicit prior consent.

How to Exercise Your Rights

Verification Required: We may ask you to log into your account, provide identifying details and submit a signed declaration when needed.
Authorized Agents: Please submit proof of authorization (e.g., power of attorney) or we may verify directly with you.

Additional California Rights

Do Not Sell or Share My Information: Contact our customer support to activate.
Minors Under 18: Request removal of publicly posted content by contacting us with specific details. Please note that some content may remain due to legal obligations.

12.2 Residents of Nevada

If you are a Nevada resident, you may request to opt out of potential future sales of specific personal data to unaffiliated third parties, as defined under Nevada Revised Statutes Chapter 603A. To submit such a request, please contact us at our customer support and include your full name and email address for verification. Please note that we currently do not engage in the sale of personal information as the term "sale" is defined under Nevada law.

12.3 Residents of the European Economic Area (EEA) / European Union (EU)

If you live in a country or territory in the European Economic Area (which includes the European Union), the General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data.

Legal Bases for Processing We process your personal data only where we have a legal basis under GDPR, including:

Your consent;
The performance of a contract with you;
Compliance with legal obligations;
Necessary for public interest task;
Our legitimate interests, provided they do not override your rights and freedoms;
Protection of vital interests.

Your GDPR Rights You have the following rights regarding your personal data:

Right to be Informed;
Right of access (to know what data we hold about you);
Right to rectification (to correct inaccurate or incomplete data);
Right to erasure (to delete your data);
Right to restrict processing;
Right to data portability;
Right to object to processing;
Right not to be subject to automated decision-making, including profiling. To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may ask you to verify your identity before fulfilling your request.

International Data Transfers We transfer your personal data outside of the EEA, including to the United States. In doing so, we rely on the European Commission's Standard Contractual Clauses (SCCs) and implement additional safeguards, such as encryption and access controls, to protect your data.

EU Representative For the purposes of Article 27 of the GDPR, we have appointed an EU Representative. You may contact our EU Representative regarding all issues related to the processing of personal data of individuals in the EU and to exercise your rights under the GDPR.

EU Representative: [Company Name] [Street Address] [City, Postal Code, Country] Email:

Supervisory Authority You also have the right to lodge a complaint with your local data protection authority if you believe we have infringed your data protection rights.

13. Amendment

We reserve the right, at our sole discretion, to modify or replace this Policy at any time. We may provide prior notice of any material changes by posting the updated Policy on our website, within the app, or by other reasonable means. Unless otherwise indicated, changes will become effective immediately upon posting. Your continued use of the Services after such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you should discontinue your use of the Services.

14. Notice

All notices or other communications required or permitted under this Policy must be in writing and will be deemed given when delivered via email to service@intent.inc or via any other method we designate.

15. Applicability of Terms of Service

The Terms of Service continue to govern all legal relationships arising from your use of our website and Services. Among others, the foregoing provisions relating to indemnification, release, and limitation of liability shall apply to any claims or disputes arising in connection with this Privacy Policy. Any dispute arising out of or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.