Intent Messenger – Terms of Service
Please read these Terms of Service (“Terms”) carefully before using the Intent application, our website, our web application, and any related services (“Services”) operated by Intent Inc., a Delaware corporation, and its affiliates, subsidiaries, officers, directors, employees, and representatives (“Company,” “we,” “us”). By accessing or using or Services, you confirm that you form a binding contract with us, that you accept the Terms and that you agree to comply with them. This agreement also incorporates by reference our Privacy Policy, Cookie Policy, and all other rules governing our Services.
1. Acceptance of Terms
1.1
These Terms are a binding agreement between the Company and you (“you”).
1.2
By using our Services, you confirm that you are at least 18 years old and of sound mind and legally capable of entering this agreement.
1.3
If you do not agree to these Terms, do not use the Service.
2. Services
2.1 Eligibility
You must be at least 18 years old. The Service is not directed to minors; we do not knowingly provide services or collect data from anyone under 18 years old.
2.2 Registration
To use our Services, you must register for an account with your valid mobile phone number, which may be updated from time to time with our in-app change number feature. You agree to provide accurate and complete registration information. You confirm that you are not registering for our Services on behalf of others.
2.3 Address Book
You can use the contact upload feature and provide us, if permitted by the applicable law, with the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. Contact upload is an optional feature. When you give us permission, we will access your device’s contacts to make messaging fast and reliable, and we don’t share your contacts lists with the other parties.
2.4 Notification
You also consent to our sending you notifications via our Services from time to time, as reasonably necessary to provide our Services to you. These notifications may include in-app push notifications, SMS text messages, and email notifications.
2.5 Security
You are responsible for safeguarding login credentials and all activity under your account. You agree to notify us promptly of any unauthorized use or security breach of your account or our Services.
2.6 Fees And Taxes
You are responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your use of our Services.
3. Permitted Use & Content Rules
3.1
You may use the Service solely for your own lawful and personal communication.
3.2
You agree NOT to use the Service for prohibited, restricted, or otherwise inappropriate content and purpose, including but not limited to: illegal material; harassment or hate; sexual content involving minors; intellectual‑property infringement; spam; malware; violation of other’s rights; orhter harmful or objectionable content.
3.3
You agree NOT to (or assist others to) directly, indirectly, through automated or other means access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services; (b) send, store, or transmit viruses or other harmful computer code through or onto our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the safety, security, confidentiality, integrity, availability or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect information of or about our users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for our Services or data obtained from us or our Services in an unauthorized manner; (h) distribute or make our Services available over a network where they could be used by multiple devices at the same time, except as authorized through tools we have expressly provided via our Services; (i) create software or APIs that function substantially the same as our Services and offer them for use by third parties in an unauthorized manner; or (j) misuse any reporting channels, such as by submitting fraudulent or groundless reports or appeals.
3.4
We reserve the right, at our sole discretion, to remove, restrict, or block access to any content that we determine to be in violation of these Terms, applicable laws, or our policies. In addition, we may suspend or terminate your account, or take any other appropriate action, if you engage in activities that breach these Terms. Such actions may be taken without prior notice and without liability to you. We are not obligated to monitor all content or activity on the Service, but we may do so to enforce our Terms and ensure the safety and integrity of our community.
3.5 NO ACCESS TO EMERGENCY SERVICES
There are important differences between our Services and your mobile phone and a fixed-line telephone and SMS services. Our Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency services providers through a mobile phone, a fixed-line telephone, or other service.
4. Intellectual Property
4.1
We retain all rights in the Service software, copyrights, trademarks, patents, branding, trade secrets, content we provide, and other intellectual property rights associated with our Services. You may not copy, modify, distribute, or create derivative works of our Services without permission.
4.2
We do not claim ownership of the information that you submit for your account or through our Services. You retain necessary rights of the messages and media (“Personal Content”) you send or receive, subject to the section below (License to Company).
5. License to Company
5.1
By sending Personal Content, you grant us a non‑exclusive, worldwide, royalty‑free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are only for the limited purpose of operating and providing our Services and relevant AI features.
5.2
We do not sell, rent, or share your Personal Content with third parties for their independent commercial or marketing purposes beyond the limited purposes described above. Any sharing of your Personal Content with third-party service providers will be solely for the purpose of supporting the operation and delivery of our Services and will be subject to appropriate confidentiality and security obligations.
6. AI‑Powered Features & Disclaimers
6.1
The Services offer translation, voice-to-text, tone rewrite, summarization, and other AI functions powered by third‑party AI models (“AI Features”). If you use these Features, you consent to having your Personal Content sent to external AI providers (“External Providers”) for processing. We do not permit these External Providers to use or store your Personal Content beyond providing the requested service. However, because these AI Features are powered by third-party systems and infrastructure, we cannot guarantee the security, privacy, or confidentiality of data processed by these external AI models. Use of these features is at your own discretion and risk.
6.2
AI outputs generated by the Services, including but not limited to translations, summaries, tone rewrites, and other AI-generated content, are provided for reference and informational purposes only. You should NOT rely on these outputs for making legal, medical, financial, or other professional decisions. The AI outputs are not a substitute for advice from qualified professionals.
6.3
We make no warranties or representations regarding the accuracy, completeness, reliability, timeliness, or fitness for any particular purpose of the AI-generated content. The outputs may contain errors, omissions, or misinterpretations, and we do not guarantee that the AI output will be free from mistakes or inaccuracies. Use of any AI output is entirely at your own risk.
6.4
To the fullest extent permitted by law, we expressly disclaim any and all liability for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of, or reliance on, any AI Features or AI-generated content provided through the Services. This includes, but is not limited to, any errors, omissions, inaccuracies, misinterpretations, delays, loss of data, or any decisions or actions taken (or not taken) based on the AI output.
7. Privacy
7.1
Please refer to our Privacy Policy, which is incorporated by reference into and forms an integral part of these Terms. The Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.
7.2
In addition to External Providers, we also use third-party data backup services (such as Google Drive) that are integrated with our Services. When you use third-party products or services, their terms and privacy policies will govern your use of those products or services.
8. Security & Encryption
8.1
All data transmitted between you and our Services is encrypted in transit using Transport Layer Security (TLS) version 1.3 or higher, or an equivalent or superior encryption protocol. This encryption helps protect your information from unauthorized access during transmission.
8.2
The Services do not provide end‑to‑end encryption (E2EE). You hereby acknowledge the messages and sensitive information sent through our service may have a risk of being accessible to third-parties, and you use the service at your own risk. We recommend not transmitting highly sensitive information unless you are comfortable with potential access by our servers or authorized third-party processors. Such as data processed by AI Features, such as voice-to-text and translation, may be temporarily transmitted to external service providers for processing. We take reasonable measures to protect this data, but absolute confidentiality cannot be guaranteed.
8.3
We implement reasonable technical and organizational measures designed to protect the security, confidentiality, and integrity of your data. Please see the Privacy Policy for more details. We are constantly working to improve our safeguards to protect your data.
9. Reporting & Enforcement
9.1
If you become aware of any violations of these Terms or encounter illegal, harmful, or otherwise inappropriate content on our Services, please report it promptly to report@intent.app. We encourage users to help us maintain a safe and respectful environment by bringing such issues to our attention.
9.2
Upon receiving a report, we may take reasonable actions to review and investigate the matter as appropriate. At our sole discretion, we may take any action deemed necessary, including but not limited to removing or restricting access to the reported content, disabling certain features, and/or suspending or terminating accounts found to be in violation of these Terms or applicable laws. We reserve the right to take such actions without prior notice and are not obligated to disclose the results of our investigations.
10. Availability and Termination
10.1 Availability
We may expand, add, or remove our Services, features, functionalities, and the support of certain devices and platforms. Our Services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue some or all of our Services, including certain features and the support for certain devices and platforms, at any time after a notice period of 7 days, with no such notice being required in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and operability issues. Events beyond our control may affect our Services, such as events in nature and other force majeure events. We reserve the right to limit our Services in any country or territory.
10.2 Termination
We may suspend or terminate your access to the Services at any time at our own discretion. You may terminate your access to the Services through account deletion feature as explained below. If you delete your account or we terminate it, these Terms will end as an agreement between you and us, but the following provisions will survive any termination of your relationship with us: " License to Company," “AI‑Powered Features & Disclaimers,” "Disclaimers & Limitation of Liability," "Governing Law & Dispute Resolution," “Indemnify,” “Notice,” and “Others”.
10.3 Account Deletion
You may delete your account at any time through the account settings within the app. Upon initiating the deletion process, your account and associated data will be scheduled for removal from our systems in accordance with our Privacy Policy. Please note that certain information may be retained for a limited period as required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, or compliance with legal obligations. Once your account is deleted, you will no longer be able to access the Services using that account.
11. Disclaimers & Limitation of Liability
11.1
You use our Services at your own risk and subject to the following disclaimers. Service is provided “AS IS.” To the maximum extent permitted by law, we disclaim all express or implied warranties. including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from computer virus or other harmful code. We do not warrant that any information provided by us is accurate, complete, or useful, that our Services will be operational, error free, secure, or safe, or that our Services will function without disruptions, delays, or imperfections. We do not control and are not responsible for, controlling how or when our users use our Services or the features, services, and interfaces our Services provide. We are not responsible for and are not obligated to control the actions or information (including content) of our users or other third-parties.
11.2
You release us and our directors, officers, employees, partners, and agents (together, the "Intent Parties") from any claim, complaint, cause of action, controversy, or damages (together, "Claim"), known and unknown, relating to, arising out of, or in any way connected with any such Claim you have against any third-parties. Your rights with respect to the Intent Parties are not modified by the foregoing disclaimer if the laws of your country or territory of residence, applicable as a result of your use of our Services, do not permit it.
11.3
If you are a United States resident, you waive any rights you may have under California Civil Code §1542, or any other similar applicable statute or law of any other jurisdiction, which says that: a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her would have materially affected his or her settlement with the debtor or released party.
11.4
The Intent parties will not be liable to you for any lost profits or consequential, special, punitive, indirect, or incidental damages relating to, arising out of, or in any way in connection with our terms, us, or our services (however caused and on any theory of liability, including negligence).
11.5
Our aggregate liability relating to, arising out of, or in any way in connection with our terms, us, or our services will not exceed the greater of one hundred dollars ($100) or the amount you have paid us in the past twelve months. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law.
11.6
The laws of some states or jurisdictions may not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations set forth above may not apply to you. Notwithstanding anything to the contrary in our terms, in such cases, the liability of the Intent parties will be limited to the fullest extent permitted by applicable law.
12. Indemnity
If anyone brings a claim ("Third-Party Claim") against us related to your actions, information, or content on Intent, or any other use of our Services by you, you will, to the maximum extent permitted by applicable law, indemnify, and hold the Intent Parties harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (a) your access to or use of our Services, including information and content provided in connection therewith; (b) your breach of our Terms or applicable law; or (c) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any Third-Party Claim. Your rights with respect to Intent are not modified by the foregoing indemnification if the laws of your country or territory of residence, applicable as a result of your use of our Services, do not permit it.
13. Governing Law & Dispute Resolution
13.1
Prior to initiating any formal dispute resolution process, you agree to first attempt to resolve the matter informally by sending a detailed written notice to service@intent.inc. This notice must include your full name, the email address associated with your account, a complete description of the dispute, and the specific relief or resolution you are seeking. Upon receipt of such notice, both parties agree to engage in good faith negotiations for a period of sixty (60) days. During this informal resolution period, you agree not to initiate any legal action, and both parties agree that any applicable statutes of limitations or filing deadlines will be tolled. The parties may mutually agree to extend this informal resolution period if necessary.
13.2
If the dispute remains unresolved after the informal resolution period, it shall be resolved through binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted on an individual basis, and you expressly waive any right to participate in class, collective, or representative arbitration. Unless otherwise agreed to by the parties in writing, the arbitration proceedings shall remain confidential. Unless otherwise agreed by the parties, the arbitration hearing will be conducted telephonically, virtually, or in San Francisco, California. A copy of the Arbitration Demand must be sent by email to the counsel who represented us in the informal dispute resolution process, or if there was no such counsel, then by email to service@intent.inc and by mail to: Attn: Intent Legal, 880 W Maude Ave, Sunnyvale, CA 94085. Nothing in this section shall prevent either party from seeking injunctive or equitable relief for the protection of intellectual property rights, or from bringing an individual action in small claims court.
13.3
All disputes arising out of or relating to the use of the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules or principles.
14. Modifications and Assignment
14.1
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We may provide prior notice of any material changes by posting the updated Terms on our website, within the app, or by other reasonable means. Unless otherwise indicated, changes will become effective immediately upon posting. Your continued use of the Services after such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you should discontinue your use of the Services.
14.2
We reserve the right to designate in the future that certain of our Services are governed by separate terms, which may require your separate consent. In such cases, the applicable separate terms will supplement or supersede these Terms as specified.
14.3
All of our rights and obligations under our Terms are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise. In the event of such an assignment, we will only transfer your information in compliance with applicable laws, and ask for your consent where required; these Terms will continue to govern your relationship with such third-party. If you do not agree to such an assignment, you must stop using our Services by deleting your account after having been notified about the assignment.
15. Others
15.1
These Terms, together with any additional terms and policies incorporated herein (including our Privacy Policy), constitute the entire agreement between you and us regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
15.2
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
15.3
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
15.4
Headings are for convenience only and do not affect the meaning or interpretation of these Terms. Unless the context clearly indicates otherwise, the singular includes the plural and vice versa.
15.5
We shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, internet or telecommunication failures, or power outages.
15.6
Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and us. You do not have any authority to bind us in any respect.
16. Notice
All notices or other communications required or permitted under these Terms must be in writing and will be deemed given when delivered via email to service@intent.inc or via any other method we designate.